Mobile Phone Help

Search our Frequently Asked Questions

Total of Answers 380

• Get a PUK code to unlock your mobile
• Change your billing address online
• Recharge your Telstra Pre-Paid account
• How to get an itemised paper bill when you receive Telstra's new-look bill
• Forgotten username or password for My Pre-Paid Online
• View itemised call details for your current and previous bills online
• Find your account number and bill number
• Unwelcome or nuisance calls
• Reconnect your phone from a temporary disconnection
• Set up MMS picture and video messaging
• What to do if you're having difficulty paying your bill
• Eligible services for the Pensioner Discount
• Telstra's Next G™ network explained
• Changes to BPAY® with Telstra's new-look bill
• Calls not diverting to MessageBank® or Memo service